Because of the amendment of the CITES Appendices,
We do not ship musical instrument that using rosewood or bubinga for its material.
Please take a look at the following website for detail.
We can accept the payment only through PayPal with the Japanese Yen.
- Send us your email address which is registered to the PayPal account.
- We will send you a payment request on PayPal.
We use EMS (Express Mail Service by Japan Post) for the delivery except for South America, Africa, and other specific area.
Please feel free to ask us about the detail on the delivery in the form above.
The shipping cost will be added to the price of the product.
Please take a look at the following website for the shipping cost for each region.
Your purchased product will be shipped after we receive your payment.
We will email you “Shipping Confirmation” and “EMS tracking number”.
If the product were out of stock, we will let you know via email. Please allow us some extra time in this case.
*Dameges During Shipping
If you found any damage from the shipping, please ask the carrier (local delivery company, post office, or EMS dealer) for the damage report.
The damage report must be transfered to EMS to apply for the damage insurance.
Your cooperation and understanding will be greatly appreciated.
Please take a look at the follwing website for the the claim amount.
*Restitution for damages
In case of damage or loss, the actual damage cost will be compensated.
Please take a look at the follwing website for the insurance program of EMS.
If you wish to upgrade the claim amount, please indicate the amount on the comment.
The additional charge will be added to the shipping cost.
- EMS Size and Weight Limits
- Maximim length: 1.5 meter
- Length + Circumference: 3m or less
- Maximum Weight: 30kg
- The package that is bigger or heavier than above cannot be shipped.
Please note that the limit size may be smaller in some country.
Please check the condition in your country from the link below.
Tax & Duty
There is no tax or duty on your purcase in Japan.
(All prices on our website include Japanese consumption tax, which will be deducted for the international transaction.)
However, you may be requierd to pay duty and tax when you receive the items.
Please contact your local custom office if you would like to know about it before receiving.
In case you would like to pick up the product at our store or wish to be delivered to a certain address in Japan, the Japanese consumption tax will be required.
The warranty for our products is valid only in Japan.
All of our electrical products are made for Japanese market and work with 100V.
In the countries with a different electrical power system, the voltage transformer will be required upon usage.
Returns and Cancellation
We accept returns and cancellation under the following circumstance.
- The product is wrong.
- The product is damaged before or during shipping.
- In this case, you must report to the carrier (the local delivery company, the post office, or the EMS dealer) for the damage report within 3 days after the arrival. EMS can not accept the report later than 4 days.
- The product is faulty products.
Please do not discard packing, manuals, and all other items you received.
In case these items were lost or damaged, we might not be able to accept the return.
About the brands which Shimamura Music is the authorized importing agent
The items listed on the website below are available only in Japan and can not ship to overseas.
Shimamura Music is an authorized importing agent of Japan.