ギタセレ(Guitar Selection)

島村楽器のギターが探せる!見つかる!情報発見サイト。

Inquiry Form - For Overseas Customers

Inquiry Form

Business Hours

Monday to Saturday, 10AM to 6PM (Japan Time)
*Except for the holiday season.

How to Place an Order

Please fill out the following form. We will email you with the reply to your inquiry.

*Please check notice before inquiry.

[wpcf7.remote_ua]
First Name
Last Name
Email Address
Email Address(confirm)
Country
Postal Code
Address
Phone Number
Product URLProduct URL
Product NameProduct Name
Comment
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Notice

Payment

We can accept the payment only through PayPal with the Japanese Yen.

  1. Send us your email address which is registered to the PayPal account.
  2. We will send you a payment request on PayPal.

Shipping

We use EMS (Express Mail Service by Japan Post) for the delivery except for South America, Africa, and other specific area.
Please feel free to ask us about the detail on the delivery in the form above.

http://www.post.japanpost.jp/int/ems/index_en.html

The shipping cost will be added to the price of the product.
Please take a look at the following website for the shipping cost for each region.
https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

*Shipping Process

Your purchased product will be shipped after we receive your payment.
We will email you “Shipping Confirmation” and “EMS tracking number”.
If the product were out of stock, we will let you know via email. Please allow us some extra time in this case.

*Dameges During Shipping

If you found any damage from the shipping, please ask the carrier (local delivery company, post office, or EMS dealer) for the damage report.
The damage report must be transfered to EMS to apply for the damage insurance.
Your cooperation and understanding will be greatly appreciated.
Please take a look at the follwing website for the the claim amount.
http://www.post.japanpost.jp/int/ems/service/damage_en.html

*Restitution for damages

In case of damage or loss, the actual damage cost will be compensated.
Please take a look at the follwing website for the insurance program of EMS.

http://www.post.japanpost.jp/int/ems/service/damage_en.html


If you wish to upgrade the claim amount, please indicate the amount on the comment.
The additional charge will be added to the shipping cost.

*Package Size

  • EMS Size and Weight Limits
  • Maximim length: 1.5 meter
  • Length + Circumference: 3m or less
  • Maximum Weight: 30kg
  • The package that is bigger or heavier than above cannot be shipped.

Please note that the limit size may be smaller in some country.
Please check the condition in your country from the link below.
http://www.post.japanpost.jp/int/ems/size/index_en.html

Tax & Duty

There is no tax or duty on your purcase in Japan.
(All prices on our website include Japanese consumption tax, which will be deducted for the international transaction.)

However, you may be requierd to pay duty and tax when you receive the items.
Please contact your local custom office if you would like to know about it before receiving.

In case you would like to pick up the product at our store or wish to be delivered to a certain address in Japan, the Japanese consumption tax will be required.

Warranty

The warranty for our products is valid only in Japan.

Voltage

All of our electrical products are made for Japanese market and work with 100V.
In the countries with a different electrical power system, the voltage transformer will be required upon usage.

Returns and Cancellation

We accept returns and cancellation under the following circumstance.

  • The product is wrong.
  • The product is damaged before or during shipping.
      In this case, you must report to the carrier (the local delivery company, the post office, or the EMS dealer) for the damage report within 3 days after the arrival. EMS can not accept the report later than 4 days.
  • The product is faulty products.

Please do not discard packing, manuals, and all other items you received.
In case these items were lost or damaged, we might not be able to accept the return.

About the brands which Shimamura Music is the authorized importing agent

The items listed on the website below are available only in Japan and can not ship to overseas.
Shimamura Music is an authorized importing agent of Japan.

http://www.shimamura.co.jp/originalbrand/agent.html

About us

http://www.shimamura.co.jp/global/operation/index.html